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Connect with our Product Support team 

Providing an excellent customer experience

We empower our customers to succeed with our solution by providing unconditional support. We are not your ordinary helpdesk; we are a high-level support team equipped to handle customer cases from the simplest quick fixes to complex technical problems worldwide.  

Our energetic team of allround technical specialists, with roots ranging from PLC-programming to IT network administration, is always ready to assist and share knowledge. With a deep understanding of IXON Cloud, we serve as the go-to-department for technical inquiries, working closely together with Marketing, Sales and R&D on a daily basis. 

If you are a technical problem solver, passionate about delivering exceptional support and creating positive customer experiences, this is the team where your skills and enthusiasm can truly make a difference. 

400

New cases per month

95%

Customer satisfaction rate

Connect with your Product Support role

Although there are no open positions right now, we're always eager to connect with motivated individuals. Reach out, and let's start a conversation about your future role at our team.

As a Support Engineer you truly get the freedom to unravel customer issues independently. This autonomy is complemented by a team that's always available to assist, ensuring a positive outcome that brings joy to our customers. 

Marc van der Wijst
Product Support Manager

IXON's working culture is casual whenever it can be, professional when it needs to be and in general there's sufficient room to act weird, be yourself and have fun at your job. 

Frank Faessen
Product Support Engineer